There is no refund. All sales are final. There is no refund if you cancel the tour, or if you do not show up for the tour at the designated time. If for any reason the Alcatraz portion of this tour is not available, we may contact you via email/phone to see about switching the times. If we cannot accommodate the Alcatraz ticket time, you will still be confirmed for the Car Tour portion. There is no refund on this portion of the tour.

If changes are allowed on a tour or activity, a $20.00 per reservation change fee will be applied for any change to a reservation. Please note that some tours and activities do not allow any changes. Date changes can only be made only if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 24 hours prior to the tour departure and must be handled on an individual basis through our Reservations Center.

Alcatraz Highlights:

Your trip to Alcatraz departs on a ferry from Pier 33. The ferry across the San Francisco Bay takes about 10 minutes. Alcatraz Island is a 25-acre island located just 1 1/4-miles from San Francisco's Fisherman's Wharf. Upon arrival, a National Park Ranger will provide a brief welcome and orientation. You are then free to explore the island and the prison at your own pace. We recommend that you stop at the theatre to see the Alcatraz video following the orientation. The video provides an excellent overview of what you will see. The 35-minute audio headset tour of the Alcatraz cell block is a real highlight. This tour is available in six languages: English, French, German, Italian, Japanese and Spanish. During the tour, you will hear stories from former inmates and prison guards as you walk through the cellblock. After the Cell Block tour, there is time to see all the sites around the island and visit the Alcatraz museum and bookshop.

To reach the Cell House, you walk from the wharf up the steep hill on the old service road. The Cell House is at the top of the island. Along the way, you can stop and visit exhibits, see a variety of buildings that were used for various prison uses, and enjoy the views. Access: SEAT (Sustainable Easy Access Transport), is available for wheelchair users and visitors with a mobility need who are unable to walk up the quarter mile, 12% grade hill. Another option is to walk along the Agave Trail. The trail begins near the ferryboat landing on the east side of Alcatraz Island and continues to the southern tip of the island. The Agave Trail passes through a protected bird sanctuary and features beautiful plants and flowers. This trail offers fabulous views of San Francisco and the Golden Gate Bridge.

Be sure to bring a camera because you will definitely want to remember your tour to the Rock!

Alcatraz Schedule Information

Departure Times Available for Day Trips to Alcatraz from Pier 33:

• Ferries depart & return approximately every half hour continuously throughout the day. You may return on any ferry you choose, so stay as long as you like.

***Please check availability calender for the complete list of available times for each month. Alcatraz tour times are subject to change. If times change you will be rescheduled on the nearest scheduled time closest to your preferred time.

Other Alcatraz Tours Available

We have several different tours that include a tour to Alcatraz. For more information, please click on one of the following links:

• Alcatraz Tour & San Francisco City Tour
• Alcatraz Tour & Muir Woods - Sausalito Tour
• Alcatraz Night Tour
• Alcatraz Ticket & Souvenir Package
• Alcatraz Ticket & GoCar Rental Combination Tour

Antique Limo Tour Highlights

Experience the adventure of touring around the world's most popular city in a vintage 11 passenger vehicle.

This 90 minute tour will take you to see the most fascinating and memorable sites including: Fisherman's Wharf, Chinatown, Pacific Heights, Presidio, The Golden Gate Bridge, and many more.

Guides will personalize the tours for you to make them enjoyable for people of all ages. Just don't forget to bring your camera!!

Why Choose Us?

Tour with us and be assured of a great tour with nice people and an excellent tour guide in new, state-of-the-art tour buses! This is a top quality tour of San Francisco! There are other companies offering San Francisco City Tours, but the tours are not comparable.

Weather

The weather in San Francisco and at Alcatraz can change suddenly. It can be cold and foggy one morning and sunny that afternoon. Be prepared, and dress in layers. Fog is common from June through September; temperatures may range from 38 degrees F (3 degress C) to 75 degrees G (24 degrees C).

Parking

On-street parking can be difficult to find, and parking spaces usually have a two-hour maximum time limit, which doesn't work for this tour. There are numerous commercial lots. Please arrive early to find a parking space, exchange your E-Ticket Receipt for the boarding tickets, and wait in line for boarding.

What to Wear

Be prepared, and dress in layers. We suggest comfortable walking shoes with grip-type soles. It is an outdoor, uphill walk to the prison. Sunglasses and sun screen are recommended.

Food and Beverage

There is no food service on Alcatraz. Eating is restricted to the dock area. Snacks are sold on the ferries. Drinking fountains are located at the island dock and near the lighthouse.

Alcatraz Tour Cancellation Policy & Terms

• Your order does not guarantee availability of tickets. Alcatraz tickets are often sold out for specific dates and times. Your order is not confirmed until you receive a second email from us advising that the order has been placed and confirmed. You will receive three emails from us; the first will confirm that your order was placed and your credit card was charged. It is the second & third emails (your etickets) that will confirm the availability of the tickets and that the tickets were secured for you.
• Alcatraz tickets sell out very quickly and often far in advance. If tickets for the date and/or time you need are not available, your order will automatically be canceled and your money refunded.
• No Refunds or Changes:
  • There are absolutely no refunds on Alcatraz tickets, unless tickets are not available for the date and time you requested.
  • There are no exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. So once you buy a ticket, that's it -- no changes at all.
  • There can be no changes on Alcatraz tickets. Once you have purchased the tickets, that's it. You have tickets for that date and time, and we are unable to change the date or the time.
  • Tickets shall be null and void and of no value unless utilized by the customer on the date and time on the tickets.
• Maximum Order:
  • Ticket sales for Alcatraz are limited to 8 tickets per household within any 30 day period. If you order more than 8 tickets, we may need to contact you to obtain an additional name, address, and credit card per each 8 tickets to comply with this National Park policy.
• Online Orders Only - No Phone Orders: Tickets may be ordered online only. We do not take telephone orders for Alcatraz tickets only.
• Resale of tickets is strictly prohibited.
• To the extent permitted by law, the management reserves the right to refund the purchase price of the ticket and to revoke the rights granted herein.
• Other Terms:
  • Please click here to read our complete Terms and Conditions.

IMPORTANT ORDERING INFORMATION

Please read this information BEFORE ordering Alcatraz tickets. By purchasing, you are indicating that you have read and agree to the following.

• Your Alcatraz Tickets:
  • We provide a booking service for purchasing Alcatraz tickets. The price includes our per-ticket booking fee and processing fee of $6 to $10. Your order authorizes us to purchase the tickets in your name.
  • TICKETS MUST BE PICKED UP BY THE CARDHOLDER. If you are using your credit card to purchase Alcatraz Tickets, you must be present to pick up the tickets. You will pick up your tickets at the Will Call Window at Pier 33. You will need the credit card used to order the tickets as your identification and a valid photo ID (driver's license or passport). Tickets may not be picked up prior to the tour date.
• There is a $3.95 processing fee per order. This is a flat fee regardless of the number of tickets or tours purchased on an order.
• Your credit card statement will show two charges - one for Alcatraz Media and one for the Alcatraz tickets.
• Attention Debit Card Users
  Please be aware that an attempted purchase of Alcatraz tickets with a bank debit card, even if the purchase is declined, will result in a temporary deduction from the account associated with the debit card. This deduction will be credited back to the account within several days of the attempted transaction. The time frame of the charge being reversed is determined by the bank or institution issuing the debit card. Customers with duplicate charges on their debit card must contact their bank or institution with questions about the status of these charges. ZZ Tours is not responsible for duplicate charges to any account associated with a debit card. In order to avoid duplicate charges please only click on process order once.

48 HOUR MINIMUM ADVANCE BOOKING REQUIRED. This tour does not include hotel pick up. Alcatraz Tours depart from Pier 33. Ticket confirmations are sent 10 to 30 days prior to your tour. If your order is less than 10 days prior, we will make every effort to send your ticket confirmation within 72 hours from receipt of your order. Alcatraz tour times are subject to change. If times change you will be rescheduled on the nearest scheduled time closest to your preferred time. Children ages 4 and under are admitted free, but they do not receive audio headsets. Alcatraz asks that you arrive one hour prior to your departure time. Please reserve online. Call 888-814-2305 for more information.

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